Shipping & Returns

**Please allow shipping delays of 2-3 days for sale item orders.
All International deliveries are now shipped via TNT, please allow 2-5 business days for delivery

Responsibility for incorrect address is at the customer's expense.

Sale items can NOT be refunded, 

but may be returned for store credit.

Selected items marked as 

FINAL SALE Items are NOT eligible for return 

(Including Exchanges, Refunds or Credit Notes)

WAREHOUSE SALE Items are NOT eligible for return

(Including Exchanges, Refunds or Credit Notes)

NOTE: If you have received an item which is faulty, 

please contact customer service.

Full Priced Item's discounted with a Promotional Code, are eligible for a credit note or exchange.

Lay-by merchandise cannot be refunded, but may be exchanged. Pre-ordered merchandise can be exchanged within 14 days of receiving the order.

Postage costs for returns are at the customer's expense.

Refunds will be issued by the same method as to which the item was paid.
Once processed, your financial institution may take 3-5 business days to process the funds back to your account.

Asilio is not held financially responsible for any international packages lost in transit.

How to Complete a Return

1. Visit

2. Click ‘Returns’ tab at the bottom of this page

3. Fill out the return request.  If you would like an exchange, please state which item you would like to exchange for or if you would prefer to receive a credit note (valid for 6 months)

Please note that you can lodge a return request even if you checked out as a guest!

4. All exchanges or refunds must be approved through ASILIO Customer Service Team. When approved, we will send you a confirmation email.

We will only process the return once approved.

5. Once received the confirmation email, simply send your parcel back to us and we will process the return. 

Please make sure that your name is clearly labelled on the satchel.

We strongly recommend that you keep a record of your tracking number,

should anything happen during transit.

All returns to be sent below:

Asilio Online Returns

12 Rupert St,
Collingwood, Vic 3066


We aim to deliver the Product to you at the place of delivery requested by you in your order.

We aim to deliver within the time indicated by us at the time of your order, but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 2 working days from the date of any Order which we accept but we cannot guarantee any firm delivery dates.

You are required to sign for the delivery of your item. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery.

You must take care when opening the Product so as not to damage it, particularly when using sharp instruments.

Please confirm your location!